Returns Policy
For Glasses & Sunglasses (including
prescription eyewear)
We hope you are happy with your eyewear purchase,
however, if you are not satisfied, from the day you receive the order, we offer
a 30-day satisfaction guarantee. In this period, we will do what we can to make
it right.
Please contact us via email admin@twentytimestwo.com.au with
your request and we will respond with the relevant instructions.
Item must be returned in the original condition and
packaging including all tags and accessories.
If you exchange for a frame or lens with greater
value, you will need to pay the difference before the new order is processed.
Please note, you will be responsible for all return
shipping charges. We strongly recommend that you use a trackable method to mail
your return.
For Contact Lenses & Accessories
For all contact lenses and accessories,
all returns must be postmarked within ninety (90) days of the purchase
date. All returned items must be in new and unused condition, with all original
tags and labels attached.
To request a return, please
email your receipt to customer service at admin@twentytimestwo.com.au to
obtain a Return Merchandise Authorisation (RMA) number.
Alternatively, call (03) 9566 7298 and speak to our customer
service. After receiving a RMA number, place the item securely in its
original packaging and the write the RMA on the outside, then mail
your return to the following address:
Twenty Times Two Pty Ltd
RMA #
Lvl 3 / 2 Brandon Park Drive
Wheelers Hill
Victoria 3150
Australia
Please note, you will be responsible for all return
shipping charges. We strongly recommend that you use a trackable method to mail
your return.
Refunds
After receiving your return and inspecting the
condition of your item, we will process your return or exchange. Please
allow at least seven (7) days from the receipt of your item to
process your return or exchange. Refunds may take 1-2 billing cycles
to appear on your credit card statement, depending on your credit card
company. We will notify you by email when your return has been processed.
Exceptions
For defective or damaged products, please contact
us at the contact details below to arrange a refund or exchange.
Questions
If you have any questions concerning our return
policy, please contact us at admin@twentytimestwo.com.au
Returns Policy
For Glasses & Sunglasses (including
prescription eyewear)
We hope you are happy with your eyewear purchase,
however, if you are not satisfied, from the day you receive the order, we offer
a 30-day satisfaction guarantee. In this period, we will do what we can to make
it right.
Please contact us via email admin@twentytimestwo.com.au with
your request and we will respond with the relevant instructions.
Item must be returned in the original condition and
packaging including all tags and accessories.
If you exchange for a frame or lens with greater
value, you will need to pay the difference before the new order is processed.
Please note, you will be responsible for all return
shipping charges. We strongly recommend that you use a trackable method to mail
your return.
For Contact Lenses & Accessories
For all contact lenses and accessories,
all returns must be postmarked within ninety (90) days of the purchase
date. All returned items must be in new and unused condition, with all original
tags and labels attached.
To request a return, please
email your receipt to customer service at admin@twentytimestwo.com.au to
obtain a Return Merchandise Authorisation (RMA) number.
Alternatively, call (03) 9566 7298 and speak to our customer
service. After receiving a RMA number, place the item securely in its
original packaging and the write the RMA on the outside, then mail
your return to the following address:
Twenty Times Two Pty Ltd
RMA #
Lvl 3 / 2 Brandon Park Drive
Wheelers Hill
Victoria 3150
Australia
Please note, you will be responsible for all return
shipping charges. We strongly recommend that you use a trackable method to mail
your return.
Refunds
After receiving your return and inspecting the
condition of your item, we will process your return or exchange. Please
allow at least seven (7) days from the receipt of your item to
process your return or exchange. Refunds may take 1-2 billing cycles
to appear on your credit card statement, depending on your credit card
company. We will notify you by email when your return has been processed.
Exceptions
For defective or damaged products, please contact
us at the contact details below to arrange a refund or exchange.
Questions
If you have any questions concerning our return
policy, please contact us at admin@twentytimestwo.com.au
