Frequently Asked Questions

Welcome to our FAQ page, where we answer some of the most common questions our customers have about our products and services. If you have a question that's not covered here, feel free to reach out to us and we'll be happy to help.

How do I place an order?

You can place an order on our website by adding the products you want to your cart and proceeding to checkout. 

What brands of contact lenses do you carry?

We carry all major brands of contact lenses, including Alcon, Johnson & Johnson, CooperVision, and Bausch & Lomb. You can browse our selection by brand, type, or prescription strength.

How long does it take to receive my order?

We strive to process and ship orders as quickly as possible. Emailed notification are sent at several stages of the order process. Most orders are shipped within 1-2 business days. Delivery times may vary depending on your location, but you can expect to receive your order within 5-7 business days.

What if I need to return my order?

We understand that sometimes things don't work out as planned. If you're not satisfied with your purchase, you may return or exchange it within 90 days of receipt for a full refund. Please refer to our return policy for more information.

Do you offer price matching?

Yes, we offer a price matching guarantee. If you find a lower price on the same product from a competitor, we'll match it. Please refer to our price matching policy for more information.

Is it safe to shop on your website?

Absolutely. We use industry-standard encryption technology to protect your personal and financial information. We also have a strict privacy policy in place to ensure that your information is never shared with third parties.

What payment methods do you accept?

We accept payment via credit card & PayPal.

Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to cancel or modify it.

Do you offer any discounts or promotions?

Yes, we frequently offer discounts and promotions to our customers. Sign up for our newsletter stay up to date on our latest deals.

How can I contact customer service?

You can contact us via email admin@twentytimestwo.com.au or phone (03) 9566 7298. Our customer service team is available to assist you Monday through Friday, from 9am to 5pm AEST.

Thank you for visiting Twenty Times Two! We appreciate your business and look forward to serving you!